How to & FAQ

How to, frequently ask questions and tutorial regarding AURA BY Noraniza Idris’s website.

Shipping & Return Policy

  1. We only accept return item for the following reasons:
    1. Defects (must provide prove)
    2. Wrong item sent by Shawls House
    Please fill in the Product Returns Form to do so.
    Bare in mind that the Hang Tag must be in tact, otherwise item considered damage.
  2. Other than the above reasons such as you providing the wrong address etc, you will have to bare the re-shipping cost.
  3. Payment must be made within 2 days after order placed.
  4. Shipping will be done ONLY via Poslaju for the time being (No Poslaju prepaid envelop).
  5. We will not be held any responsible for any loss or damages incurred during shipping.
  6. Please bear in mind, that we will not be taking any responsibilities of any missing parcels, lost items during transactions, damage of the items, or late of delivery as the POS MALAYSIA is the one who is responsible. If such case happen, you can email to care@pos.com.my
  7. Payment option charge:
    1. Payment via iPay88 will be charged 3% for processing purpose.
    2. Payment via PayPal will be charged 4.1% for processing purpose.
    1. Paypal charge as per here and here (estimation of 4.1% as currency changes and 3 days waiting period)
    3. No Charge for payment via Bank Transfer & Maybank2u Pay.

Payment through local online bank transfer

Please do payment to the following account:
Holder: Truly Aura Enterprise.
Number: 8602769933933
Bank: CIMB Bank

  1. Use your ORDER ID as Payment Reference (if using internet banking).
  2. Reply to the order email and attach the payment prove.
    We will ship your item once the funds have cleared into our account.

Online payment through third party iPay88

We do accept Visa & Master Card as well most of the local bank.